Question: Based on your reading and the accreditation standards, discuss what you believe comprises a thorough process for receiving and documenting complaints including what type of complaints should be received, how they should be documented, which complaints should go to Internal Affairs and which should be investigated by a line supervisor, etc. (write a 1 page paper)
Note that this is not just how the readings says or how your department does it currently, but how YOU think it should be done to best serve the needs of the public.
Textbook: Building Trust Between the Police and the Citizens They Serve: An Internal Affairs Promising Practices Guide for Local Law Enforcement