Q1. Create at least two contingency plans if the employees in both departments do not meet the KPIs.
Q2. The organisation has two external recruitment personnel who are contracted as a supplier by referring potential customers to Excel Personnel. They have both recently slowed down in referring customers to Excel Personnel. Briefly outline in bullet points how you would strengthen the supplier relationship with them.
Q3. Based on your KPIs, smart goals, communication and feedback processes and the organisation's operational plans, recommend what and how you will measure performance?