Problem
Read the following articles:
- APQC Connecting People to Content
- A strategic risk approach to knowledge management [Harvard Business Review - Bruce E. Perrott]
- BPM for Knowledge Workers: The Structural Foundations of Decision Intensive Processes (DIPs) - 2007-Bromberg:
- Case: HBSP-Case-KM-Danone-2011 [Harvard Business Review]
Complete the following for the Danone case.
1. Based on the Strategic Risk article Figure 1, Knowledge Management Concepts and Process, and section 4.1, evaluate how well Danone utilized communities of practice.
2. Based on the Strategic Risk article, perform a knowledge gap risk analysis of Danone's KM initiatives.
3. Using the Best-Practice Organizations identified in the APQC article entitled 'Connecting People to Content' as a model, write two paragraphs describing Danone's best practices.