Assessment Preparation Checklist: To prepare for the assessment, review Chapter 9, pp. 348-411 from the textbook, which discusses conflict management. Pay attention to pp. 360-362 and p. 406 that focus on negotiations and mediation.
Title: Conflict Resolution Techniques
Research the ITT Tech Virtual Library and the Internet to read about the ways to handle conflicts through alternative conflict resolution programs and techniques in the workplace. Examples include: mediation, negotiation, conciliation, arbitration, ombudsman, peer review, etc.
Based on the research and reading, answer the following questions:
Explain Alternative Dispute Resolution (ADR).
What kinds of conflicts are appropriate for alternative dispute resolution?
What is the difference between negotiation and mediation?
Identify a workplace conflict that challenges you in the professional field or program of study.
What type of conflict resolution program or technique would you choose to help resolve the conflict? Explain the reason for choosing it.