Based on the list of the seven concepts of TQM, One mentioned is employee empowerment. I have always said that the person actually doing the job should be involved in any type of continuous improvement. They know the job best. Management involvement is also very important. It will not matter how much time and effort or how much expertise you may have, if management is not invested in the cause, you will not succeed. Any quality program must have support from everyone, especially upper management.
What are your thoughts? Explain