Based on the information provided, determine if there is any adver se impact against Hispanics or African - Americans in the hiring of CSRs. Assuming an Hispanic and an African - American applicant who were not hired for the job filed a lawsuit against the newspaper, what advice would you give the newspaper? 2. Based on the d ata, determine which source of recruitment method is most effective? Least effective? Why? 3. If your objective is to reduce the employee turnover of CSRs, what specific actions would you take to reduce the turnover? Explain. 4. Evaluate to what extent the re cruitment ad correctly captures the job contents. Re - write the ad to correctly explain the job contents