Based on the HRM practices Robert is using and your understanding of the HRM evaluation process, read the following case and answer the questions that follow.
Robert Soolah is director of HR for a fictional company that creates information technology products and solutions. Recently, the company acquired a mid-sized software manufacturer. After the acquisition, Robert realized that the culture within his organization was changing due to the competition among the "old" and "new" employees. Robert decided to implement a series of HR initiatives aimed at increasing the collaboration among all employees and creating a culture of teambuilding and respect. He designed an interpersonal skills training course that focused on positive communication and collaboration. He created an internal website where employees could voice their concerns about the acquisition and ask questions about future roles and the direction of the organization. He produced a 360-degree performance feedback system that gave both old and new employees an opportunity to evaluate their colleagues. Finally, he added a team-based incentive to the compensation program to reward employees based on meeting group goals. Six months after initiating these practices, he wants to evaluate and report on their effectiveness.
What type of data should be collected for this evaluation?
- Surveys of top executives
- Employee demographics
- Salary info from competitors
- Employee assessments
- The costs associated with each of the programs
What should be the focus of the evaluation?
- Considering key indicators of success
- The cost of the new programs
- Reviewing the outcomes of the HR functional areas
- Whether the practices have the intended effect
- Employee surveys
How should you analyze the information provided by the evaluation?
- Use detailed statistics and finances to look for trends
- Review employee comments and suggestions
- Ask executives for recommendations
- Hire an HR consultant to evaluate the data
- Share results with professional colleagues
Which should be a key consideration in conducting the evaluation?
- The overall costs of the evaluation
- The quality of the human capital providing the evaluation
- Employee opinions about the evaluation
- Employee capability to learn and develop new skills
- The effectiveness of the implemented policies
What should Robert do when carrying out the evaluation?
- Integrate reviews of the outcomes rather than considering specific components
- Determine the dollar value of each program
- Assess only the employee perspective of the firm
- Ask senior execs for their input
- Call a meeting of supervisors to get their opinions