Description and costs are listed together.
Quality training $ 4,000
Reliability training $ 20,000
Scrap $ 15,000
Downtime $ 6,000
Transportation losses due to shipment delays $ 8,000
Supplies inspection $ 6,000
Contracted performance testing $ 300,000
Pilot production runs $ 8,000
Reliability testing $ 9,560
Based on the following costs, what is the Cost of Quality (CoQ)? (Note, not all of the costs listed in the table are quality costs). Group the costs into one of the four categories associated with the CoQ (prevention, appraisal, internal failure, external failure). Which of the CoQ cost categories is the highest? Which is the lowest?