The Amadori Case: Supplying McDonalds - Organizational Engagement, ?Emotional Intelligence and Performance By Lorenzo Fariselli, Joshua Freedman and Massimiliano Ghini in collaboration with Fabio Barnabè and Erika Paci of Gruppo Amadori.
Discussion Questions:
1 - Did Amadori and McDonalds do the right thing? Why, explain.
2 - Based on the results of the work done, do you think there was something better or different to be done? Why or why not. Support your answers with proof from the text.
3 - What part of the Emotional Intelligence cycle needs improvement? How and why?
4 - If you were to redesign the whole process, what would you do differently (including the initiation of the project). How would you do it and why?