Question 1: Interactive listening is a complex yet invaluable method of communicating with people. What are some common barriers to listening in an organizational setting? Provide an example situation and propose a solution to the problem.
Question 2: Define the following terms and give an example:
A. Empathic listening
B. Discriminative listening
C. Negative listening
D. Chronemics
E. Proxemics (explain intimate zone, personal zone, social zone & public zone)
F. Kinesics
For kinesics, give an example of how you have used or observed non-verbal cues such as:
- Emblems or
- Illustrators or
- Regulators or
- Adaptors or
- Affect Displays