BAHR 3106 Training and Development Homework- NIZWA COLLEGE OF TECHNOLOGY
Problem I
Honest Bank, is one among the popular financial institutions in Oman. Honest Bank's operating strategy distinguishes it from other financial and banking companies. This makes Honest Corporation's client service more responsive, reliable, and empathetic. At present, honest bank is experiencing a 20 percent annual turnover rate for bank tellers. An investigation into the problem revealed that training program provided to the tellers is ineffective.
The bank tellers' tasks include:
o Balance currency and coin in cash drawers at the end of each shift, and calculate daily transactions using computers, calculators, or adding machines.
o Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
o Examine accuracy of deposit slips and verify amounts.
o Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
o Examine checks and verify other information such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
o Identify transaction mistakes.
Tellers' daily work activities include:
• Communicating with customers, supervisors, peers, or subordinates by telephone, e- mail, or in person.
• Maintaining interpersonal relationships and cooperative working relationships with others
• Use computer and a special software to process all the transactions
• Making decisions and solving problems-analyzing information and evaluating results to choose the best solution and solve problems.
• Communicating with customers, the public, government, and other external sources, either in person, in writing, or by telephone or e-mail.
Task
o Identify and describe the training programs or areas in which they have to be trained for performing their job effectively.
o Describe any 5 training method or combination of training methods you would recommend to train honest bank tellers. Justify your choice of methods.
o What are the factors you will consider while developing a training program?
Problem II
A computer manufacturing company employing people from multiple cultural background wants to become a leader in Technological and managerial innovations. The company wants to deliver innovative and efficient products and also become a low cost leader. As they want to widen their operations and enter into new markets, they plan to decentralize their operations, in the near future. The company has appointed you to develop an effective Training and development system for the organization.
(Answers and example should be related to the industry / job specified in the scenario)
o Based on the scenario, Identify the organization's training needs.
o Explain how you would assess the training needs of employees, with examples.
o What are the factors that affect the effectiveness of training programs?
Problem III
Given the present situation created by Covid 19 almost all the industries are facing problems and economic recession is expected. Oil and Gas Companies are badly hit due to global recession and reduced fuel prices.
Assuming that you are working in an Oil and Gas company,
o What do you think will be the impact of Covid 19 on HR activities?
o Do you think companies should cut T & D activities and Budget? Explain.
o Suggest some innovative ways to manage T & D activities during the recession period.
Format your homework according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.