Question 1. Support is an aspect that makes a franchise successful. Why? What are some examples?'
Question 2. How can intergroup competition be bad for organizations?
Question 3. How can a team leader help build positive group norms?
Question 4. Define "leadership" and contrast it with "management
Question 5. What should a manager do when forces for unplanned change appear?
Question 6. What place do informal communication channels have in organizations today?
Question 7. Under what conditions might a manager use avoidance or accommodation?
Question 8. Describe the types of controls that are typically used in organizations.