At the bank teller's window, arrivals and service times are randomly distributed (Poisson and exponential distributions, respectively). There is only one teller at the window. If the arrival rate is 8 customers per hour, and the service rate is 13 customers per hour, what is the utilization of the teller, as a percentage? (It is a single channel, single server, single phase, unlimited waiting space model).
Chapter1: Finding and Using Negotiation Power
Chapter2: Relationships in Negotiation
Chapter3: Emotional Intelligence and Interpersonal Skills for Leaders
Respond to the main points of each chapter assigned by one question with answer (no more than two or three sentences each).
Reflect on the unit in writing (a brief paragraph or two).