At Fielding Fashionable Fencing (FFF), employees were asked how the quality of its customer service could best be measured and management then implemented a survey system based on the feedback. FFF has overcome which of the following barriers to success of control systems?
Overemphasis on one instead of multiple approaches.
Overemphasis on paperwork.
Overemphasis on means instead of ends.
Too much control.
Too little employee participation.