Question 1
ABC and XYZ, two organizations in the same industry, have come together to pursue areas of mutual interest. This refers to a(n):
Question 1 options:
a) unethical venture.
b) acquisition.
c) corporate takeover.
d) strategic alliance.
Question 2
Your manager is considering options between a matrix structure and a team structure. Based on what you have learned in this class, you can tell her that the major difference between a matrix structure and a team structure is that a team structure:
Question 2 options:
a) has project management.
b) is always temporary.
c) has no project management.
d) has no functional management.
Question 3
In creating an empowering climate, a manager should avoid:
Question 3 options:
a) allowing employees to make decisions themselves.
b) closely supervising and regulating the work process.
c) giving workers a chance to take the initiative in solving problems.
d) taking suggestions and ideas from subordinates.
Question 4
Organizations that are most likely to have centralized management are:
Question 4 options:
a) Matrix organizations.
b) Organic organizations.
c) Empowered organizations.
d) Mechanistic organizations.
Question 5
Your roommate wants to learn about organizational chart. You can tell her that these chart can tell you all of these about an organization EXCEPT their
Question 5 options:
a) control mechanisms.
b) major subunits.
c) division of work.
d) span of control.
Question 6
Who is responsible for a cross-functional team member's performance appraisal in a matrix structure?
Question 6 options:
a) The function manager
b) Both the functional and project manager
c) The project manager
d) The general manager
Question 7
Informally defined organizations made up of unofficial employee working relationships are often referred to as __________ organizations.
Question 7 options:
a) vertical
b) formal
c) strategic
d) shadow
Question 8
Which of these represent a valued advantage of a network structure?
Question 8 options:
a) Simplicity of operating the structures
b) Control over each piece of the system
c) Lower costs and flexibility
d) An easy switch to this structure from any other type
Question 9
Matrix structures offer all of the following advantages EXCEPT
Question 9 options:
a) they are less costly than traditional structures.
b) improved communication across functions.
c) problem-solving at the team-level.
d) a clear accountability for projects.
Question 10
The teams that make up the matrix structure are called __________ teams.
Question 10 options:
a) sales
b) vertical
c) matrix
d) cross-functional
Question 11
The rational persuasion strategy is most closely linked to the __________ power base.
Question 11 options:
a) legitimate
b) reward
c) expert
d) coercive
Question 12
At ABC Manufacturing, the process of turning ideas into products/methods that can increase profits would be called which of these?
Question 12 options:
a) Business model innovation
b) Transformational change
c) Virtual processing
d) Organizational development
Question 13
According to Lewin, the correct order in the steps of change is:
Question 13 options:
a) freezing, refreezing, and changing.
b) unfreezing, changing, and refreezing.
c) changing, unfreezing, and refreezing.
d) refreezing, changing, and unfreezing.
Question 14
Strong organizational cultures contribute to performance in all of the following ways EXCEPT:
Question 14 options:
a) they are high-performance oriented.
b) they discourage dysfunctional work behaviors and encourage positive ones.
c) they focus on getting the job done no matter how.
d) they provide a clear vision.
Question 15
A(n) __________ strategy pursues change through formal authority and the use of rewards or punishments.
Question 15 options:
a) shared power
b) irrational
c) force-coercion
d) rational persuasion
Question 16
Vodafone eliminated over 13,500 flights by replacing traveling with videoconferencing. By doing this Vodafone cut about 5,000 tons of carbon emissions. This example is considered what type of innovation?
Question 16 options:
a) Model innovation
b) Technology innovation
c) Green innovation
d) Product innovation
Question 17
All of the following are true of major transformational change efforts EXCEPT:
Question 17 options:
a) they involve radical changes.
b) overall, they are generally successful.
c) such efforts are intense and highly stressful.
d) they result in redirection of the organization.
Question 18
Many West coast companies do not have private offices or parking spaces for their senior managers. This is an example of an organization's __________.
Question 18 options:
a) performance appraisal
b) corporate policy
c) employee training
d) observable culture
Question 19
At Callaway Golf, which of the following would NOT be a part of the observable culture?
Question 19 options:
a) The layout of the offices
b) The organizational beliefs
c) The way people dress
d) The lack of executive parking spaces
Question 20
__________ innovation recognizes the potential for valuable innovations to be launched from lower organizational levels and diverse locations, including emerging markets.
Question 20 options:
a) Virtual
b) Commercializing
c) Forward
d) Reverse
Question 21
__________ programs allow choice to personalize benefits within a set dollar allowance.
Question 21 options:
a) Employee assistance
b) Collective bargaining
c) Family friendly
d) Flexible benefits
Question 22
During selection, the process that attempts to reveal both the good and bad points of the job is called:
Question 22 options:
a) recruitment.
b) an in-depth interview.
c) a realistic job preview.
d) orientation.
Question 23
In designing an employment test, ensuring that the results are an accurate predictor of future job performance means that the test instrument is __________.
Question 23 options:
a) socialized
b) valid
c) realistic
d) reliable
Question 24
All of the following categories are protected by Title VII of the 1964 Civil Rights Act (CRA) EXCEPT:
Question 24 options:
a) Age
b) Race
c) Color
d) Religion
Question 25
A performance appraisal method that uses a log of the employee's effective and ineffective job behaviors is called a__________.
Question 25 options:
a) graphic rating scale
b) behaviorally anchored rating scale
c) forced distribution method
d) critical-incident technique
Question 26
Which of these is called a process of managing how an employee grows and progresses in responsibility from one point to another?
Question 26 options:
a) Career planning
b) Career development
c) Multiperson comparison
d) Employee management
Question 27
Assigning an early career employee as a protégé to a more senior employee for the purpose of professional advice and career guidance is called __________.
Question 27 options:
a) mentoring
b) assessing
c) coaching
d) socialization
Question 28
Job discrimination, denial based on non-performance related issues, occurs when an organization denies someone all of the following EXCEPT:
Question 28 options:
a) Vacation days
b) A job assignment.
c) Employment.
d) An advancement opportunity.
Question 29
All of the following would be legitimate reasons for not hiring someone EXCEPT:
Question 29 options:
a) a special pilot's license to fly for major airlines.
b) passing a criminal background check to be an elementary school teacher.
c) a minimum weight requirement to serve as a restaurant chef.
d) a medical license to be a doctor.
Question 30
Which of the following is NOT good advice in preparing for a telephone interview?
Question 30 options:
a) Study the organization ahead and match your strengths to it
b) Plan to take the call in a quiet, private location
c) Don't worry about how you are dressed
d) Practice your voice tone and modulation to set a good first impression
Question 31
The law of ____________ reinforcement delivers the reward only when desired behavior occurs.
Question 31 options:
a) positive
b) contingent
c) immediate
d) negative
Question 32
To have _______ people must believe in their abilities and believe that if they try hard to do something they can perform it well.
Question 32 options:
a) high expectancies
b) high valences
c) positive valences
d) high instrumentalities
Question 33
In Vroom's Expectancy Theory, __________ is a person's belief that various outcomes will occur as a result of task performance.
Question 33 options:
a) expectancy
b) valence
c) achievement
d) instrumentality
Question 34
People with a high need to power tend to:
Question 34 options:
a) behave in ways that have a clear impact on other people and events.
b) prefer jobs offering companionship.
c) do not enjoy being in control.
d) enjoy satisfying interpersonal relationships.
Question 35
In Maslow's hierarchy of needs theory, __________ states that people try to satisfy lower level needs first, then move on to the next higher level.
Question 35 options:
a) existence
b) frustration-regression
c) progression
d) deficit
Question 36
To have _____________ people must perceive that their performance accomplishments will be followed by desired work outcomes.
Question 36 options:
a) high instrumentalities
b) positive valences
c) low instrumentalities
d) low valences
Question 37
According to Skinner, __________ discourages a behavior by making an unpleasant consequence contingent on its occurrence.
Question 37 options:
a) punishment
b) extinction
c) positive reinforcement
d) negative reinforcement
Question 38
Herzberg believed that motivation and higher performance could be achieved by improving the content of a job. He called this job __________.
Question 38 options:
a) hunting
b) design
c) enrichment
d) manipulation
Question 39
According to Herzberg, a __________ is found in job content such as a sense of achievement, recognition, responsibility, advancement, or personal growth.
Question 39 options:
a) desire
b) need
c) hygiene factor
d) satisfier factor
Question 40
_______________ decreases the frequency of or eliminates an undesirable behavior by making the removal of a pleasant consequence.
Question 40 options:
a) Punishment
b) Reinforcement
c) Extinction
d) Conditioning