Question 1: At a board meeting the CEO stated "We need to hire 2 people to expand our management team. The team that we have now is good, but they simply do not have the time, information, resources, or mental capacities to effectively do what we are asking them to do. They need help." From this statement, you can tell that the CEO understands the limitations imposed on decision makers by ___________.
- Escalation of commitment
- Bounded rationality
- Cognitive restraints
- Ethical dilemmas
Question 2: A Delta Airlines pilot is approaching Chicago's O'Hare Airport and doesn't like something that she feels in the wind currents. The pilot calls the control tower and asks to land on another runway. The pilot is using ______ in decision making.
- Satisfying
- Vigilance
- Bounded rationality
- Intuition
Question 3: An agreement-at-all-cost- mentality that results in ineffective group decision making is referred to as __________.
- Group reverse vigilance
- Irrational decision making
- Static decision making
- Groupthink
Question 4: A self-managed team at Motorola is currently attempting to solve a problem by generating as many ideas as possible without 1st evaluating them. This activity is best described as __________.
- Delphi technique
- Dialectical inquiry
- Nominal group technique
- Brainstorming
Question 5: Decisions made in response to situations that are unique, unstructured, or poorly defined are _______.
- Intuitive decisions
- Non-programmed decisions
- Programmed decisions
- Experiential decisions
Question 6: Coordinating and managing all of the things that are necessary to find the right people and guide them toward achieving the overall strategy is called:
- Personnel planning
- Recruitment
- Strategic human resource management
- Management
Question 7: A listing of the knowledge, skills, abilities, and employee characteristics needed to perform a job:
- Job routine
- Job forecast
- Job description
- Job specification
Question 8: BMW uses a simulated assembly line to test the skills of job applicants in performing tasks needed to assemble cars. Which tool does this represent?
- Interview
- 360-degree feedback
- Work sample
- Assessment center
Question 9: "Is the pay for a job in one organization fair relative to the pay for the same job in other organizations" is an example of _______.
- Internal fairness
- External fairness
- Industry fairness
- Organizational fairness
Question 10: The Supreme Court and the EEOC recognizes 2 major forms of sexual harassment:
- Ad infinitum and hostile environment
- Ex tempore and hostile environment
- Ex officio and hostile environment
- Quid pro quo and hostile environment
Question 11: The shared beliefs, values, and norms in an organization are called _______.
- Organizational culture
- Code of ethics
- Standard operating procedures
- Rituals
Question 12: Narratives based on true events; frequently embellished are:
- Stories and sagas
- Folk-lore
- Hear-say
- Fables
Question 13: Developing an awareness of the need for change and the forces supporting and resisting change:
- Restraining forces
- Unfreezing
- Force field analysis
- Change culture
Question 14: Any alteration of activities in an organization:
- Freezing
- Unfreezing
- Culture shock
- Organizational change