At a bank the tellers on average take 14 minutes per


1. At a bank, the tellers on average take 14 minutes per customer, with a standard deviation of 6 minutes. What is the coefficient of variation of the service time?

2. How can a product that costs more save the company money overall?

3. Do you think that all employees should receive a thorough background check? Should every employee receive a physical and be screened for drugs? What other tests should be standard practice?

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Operation Management: At a bank the tellers on average take 14 minutes per
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