Assume you are the quality inspector for Jelly Belly manufacturing and want to develop a guide booklet for your staff at the factory. Visit the National Institute of Standards and Technology website and based on that information:
• Summarize and analyze the characteristics of service quality in the booklet and
• Assess the quality dimensions most likely to improve productivity.
• State whether you would like to involve management in your project. Explain.
Support your booklet with at least five (5) resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included. Your paper should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University's Academic Integrity Policy.