Assume you are the owneroperator of a business and a


Assume you are the owner/operator of a business, and a high-dollar dispute arises with a significant vendor or customer. You suspect litigation may be the only resolution to the dispute.

After reading about the alternatives to litigation, would you be willing to try (a) negotiation, (b)mediation, and/or (c) arbitration before filing a lawsuit? Why or why not?

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Operation Management: Assume you are the owneroperator of a business and a
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