Assume you are a ups manager responsible for a warehouse or


Managing UPS in an Internet Economy

1. Assume you are a UPS manager responsible for a warehouse or for deliveries in a specific region. Based on the description of UPS, which of Henri Fayol’s 14 principles of management would be the most pertinent to you? Why?

2. How can the system approach to management help Scott Abell in his role as peak planning manager?

3. What do you imagine it was like to work at UPS in 1950? How do you think working conditions have changed at UPS since then?

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Operation Management: Assume you are a ups manager responsible for a warehouse or
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