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Assume that you are the owner of a small bicycle sales and

Question: Assume that you are the owner of a small bicycle sales and repair shop serving hundreds of customers in your area. Identify the kinds of customer information you would like your firm's CRM system to capture. How might this information be used to provide better service or increase revenue? Identify where or how you might capture this data.

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Management Theories: Assume that you are the owner of a small bicycle sales and

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Management Theories: Assume that you are the owner of a small bicycle sales and

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