assume a drive-up teller window at a bank, Operation Management

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assume a drive-up teller window at a bank

Assume a drive-up teller window at a bank. Customers arrive at the rate of 25 per hour. The teller can serve one customer every two minutes. Assume exponential inter-arrival and exponential service rates.
Determine:
A) Fill in the table.
Arrival Rate (Lambda)
Average interarrival time
Service Rate (Mu)
Average service time
Utilization
S
C_a, C_s

B) What is the average utilization of the employee?

C) What is the average number of customers in line?

D) What is the average number of customers in the system?

E) What is the average waiting time in line?

F) What is the average waiting time in the system?

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Operation Management: assume a drive-up teller window at a bank

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