Assume a comapny recieves 5431 calls perhour during a, Operation Management

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Assume a comapny recieves 5431 calls perhour during a

Assume a comapny recieves 5.431 calls per/hour during a 1-hour period.

What is the average inter-arrival rate during that period?

Average service time on each call is 3 minutes. If there is only one phone operating during that 1 hour, how busy would it be?

Assume that bot inter-arrival time of calls and service time follow an exponential distribution. How long would be the average waiting time of a call during the 1-hour period?

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