Question 1: Give three examples of key performance measures that are forward looking and more predictive.
Question 2: What aspect of the value chain are they measuring?
Question 3: How do these measures tie to specific strategies in your business unit?
Question 4: Does the business' culture enable or block its business strategy and/or does it have an effect on financial performance in the value chain? Provide a rationale in support of your answer.
Question 5: What are cultural norms that govern the organization, and what types of behaviors does the culture promote or punish?