Filters
As you build your human relations skills, it is very important to establish an acute sensitivity to the impact communication filters have on your interpersonal relationships at home and at work. Review Figure 2.2 and identify the communications filters that were in place during a recent face-to-face conversation, argument, or confrontation you had with another person. Did any of these filters interfere with your ability to send or receive the information being transmitted during the exchange? Evaluate how, if you were to repeat the interaction with this person, you could reduce the impact of these filters and thereby improve your ability to effectively communicate the messages you were sending and receiving.