You are a freshly promoted leader and take over a new team. When given the team your boss informs you the new team has some issues and feels your leadership can change the course of the team. Currently, your team is last in sales, last in quality scores, and two of the five members are on final written warnings. The issues facing your team are: 1) disruptive team members; 2) lack of participation; 3) withdrawn team members.
Answer the following questions relating to the scenario above:
As the Team Supervisor, what do you do to being everyone engaged and start working like a team?
As the Director of the Department, what do you do to ensure the Supervisor is moving forward and getting everyone engaged?