As part of an insurance companyrsquos training program


As part of an insurance company’s training program, participants learn how to conduct analyses of clients’ insurability. The goal is to have participants achieve a time in the range of 30 to 45 minutes. Test results for three participants were: Amanda, a mean of 38 minutes and a standard deviation of 3 minutes; Jerry, a mean of 37 minutes and a standards deviation of 2.5 minutes; Melissa, a mean of 37.5 minutes and a standard deviation of 1.8 minutes. Which participants would you judge to be capable? Why? (Hint: use the concept of process capability).

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Operation Management: As part of an insurance companyrsquos training program
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