As chief excutive chef of a large national themed restraunt chain, hoping to go international in the next five years, Koptra Galwal worked hard to inspire the restraunts employees. He planned to expand the number of restraunts improve profitability and enhance all asoects of customer service. His active leadership style matches his big plans but many have commented on his ability to lead from both directions. That is he inspires people from the top down and the bottom up. Galwals top-down style was evident in his approach showed as he recruited from the nationwide chain of restraunts to find employees willing to participate in and report on benchmarking customer service, menu, items and completive advantages. He knew in his heart that employees working in the company’s restraunts were the ones who innovated on a daily basis, as he once had while working as a chef in the back of the house. Galwal is confident working simtaneously in multiple directions, but not all his supervisort management team was, It took awhile for everyone to adjust to information flowing in from far flung locations and from the bottup up as well as the top down, but eventually culture took hold in the organizations. His supervisors were also encouraged to develop and implement new ideas to add to the corporate body of knowledge. He sets the direction but he believes the process has has developed mad sp he lets his people run with their ideas. Galwal is also a stickler for detail he reviewed company wide training procedures for front of the house employees and found wide variation in the normative behaviors of multiple locations of the restraunt chain. He sought input and then designed the menu as well as the script for hosts and hostesses in his restraunts in an attempt to provide a feeling of familiarity for customers regardless of where in the country they dined. He established back of the house procedures for cooks and food prep and sanitation, employees based on his considerable personal experience in the food service industry.
1. How would you describe Kopta Galwals leadership styler? Why?
2. Do you think these leadership styles were beneficial to the organiation why or why not?
3. Imagine you are a supervisor working for koptral Galwal how would this style influence your behavior as a leader is he transformative or transactional?