As chief administrator for the underwriting department of


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As chief administrator for the underwriting department of Aetna Health Plans in Walnut Creek, California, you're facing a difficult task. One of your best underwriters, Hector Almeida, recently lost his wife in an automobile accident (he and his teenage daughter weren't with her at the time). Because you're the boss, everyone in the close-knit department is looking to you to communicate the group's sympathy and concern.

You met Hector's wife, Rosalia, at a company function last year, but you knew her mostly through Hector's frequent references to her. Although you didn't know her well, you do know important things about her life, which you can mention in the letter.

Hector is currently taking a leave of absence to deal with the tragedy and to comfort his daughter. In addition to offering your condolences, include in your letter an offer to adjust his work schedule when he returns so that he can have more time to spend with his daughter after school.

  1. Write the (professional) letter to Hector Almeida, who lives at 47 West Ave., #10, Walnut Creek, CA 94596. Feel free to make up any details you need.

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Business Management: As chief administrator for the underwriting department of
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