As a university master student, you must have been a customer of at least one college admission and evaluation process. Assume a college is trying to use the DMAIC six sigma model to evaluate and improve its admission service.
- List all the assumptions and Develop the dashboard for their six sigma project.
- Give operational definition of their CTQs. Which variables and/or attributes should they measure to evaluate their current performance?
- Develop their measurement plan, including when, where, who, how and what to measure.