1. As a team leader, how can you motivate a colleague who is not interested in working? What can be done to get him/her to contribute to the organization? Give an example if you have done something similar in the past.
2. One of your troublesome employees is making a good -faith effort to improve. The change is very slow. During your coaching discussions do you: (a) Focus on the past; history is our greatest teacher (b) Balance the discussion between the past and the present (c) Use the past as a springboard to plan for the future (d) Focus on the here and now (e) Focus on the future; the past can't be change.