1. As a manager, Costanza knows that by managing conflict properly, she can
A. mobilize diverse perspectives into productive solutions.
B. motivate unproductive employees to leave the organization.
C. encourage Groupthink to achieve consensus.
D. push her team to win over other teams.
2. After studying the biographies of several world leaders, Saul realizes that a potential leader must understand a group and find ways to _______ it.
A. control
B. manipulate
C. energize
D. command