As a field, human resource management has and is continuing to undergo significant transformation. This value chain identified primary support activity of the 21st century organization continues to evolve from an administrative to a strategic role. The main goal of this department is to strategically align HR function with strategic company objectives to create and/or identify core competencies, achieve organizational goals and craft competitive advantage.
Describe how the role of HR has evolved from an administrative role to one of strategic importance. Outline the three roles typically identified in human resources. Next, describe the differences between the operational and strategic roles that exist in a number of HR areas.