Unhappy Customer: Claim Letter from You Requesting an Adjustment
As a consumer, you've probably bought something that didn't
work right or paid for a service that did not turn out the way
you expected. Maybe it was a pair of jeans with a rip in a
seam that you didn't find until you got home or a watch that
broke a week after you bought it. Or maybe your family hired
a lawn service to do some yard work-and no one from the
company showed up on the day promised. When a man
finally appeared, he did not do what he'd been hired for, but
did other things that wound up damaging valuable plants.
In either case, you'd be wise to write a claim letter asking
for a refund, repair, replacement, or other adjustment. You'll
need to include all the details of the transaction, plus your
contact address and phone number.
Task: To practice writing claim letters, choose an experience
like this from your own background or make up details
for these imaginary situations. If your experience is real, you
might want to mail the letter. The reply you receive will provide
a good test of your claim-writing skills.
no word limit.