"People in this organization don't talk to one another anymore. Everything is e-mail, e-mail, e-mail. If you are mad at someone, you can just say it and then hide behind your computer." With these words, Joe expressed his frustrations with Delta General's operations. Charley echoed his concerns, responding, "I agree, but surely the managing director should be able to improve organizational communication without losing the advantages of e-mail." As a consultant overhearing this conversation, how do you suggest the managing director respond to Charley's challenge?