Problem:
Your high-level manager has instructed you to have your sales force impose an extra $3.00 - $5.00 "environmental fee" to their customers to help cover fees X is required to pay for the recycling and destroying of old equipment. Your customers have filed a class action suit claiming deceptive sales practices, saying the extra charges are false fees and no such regulatory fees exist. Your boss insists these are bogus claims brought on by a few disgruntled customers.
What problems do you foresee in the areas of ethics, leadership, and reputation for X?