Motorola has employed its Six Sigma approach to managing quality for many years. ("Six Sigma" refers to the probability of a defect occurring based on the area under a normal probability curve that is 6 standard deviations from the mean. This probability is .0000002 percent, or only 2 defects, per million events.) The company uses these six steps:
-Identify the product you create or the service you provide.
-Identify the customer(s) for your product or service and determine what they consider important.
-Identify what you need to satisfy the customer.
-Define the process for doing the work.
-Mistake-proof the process and elmiminate wasted effort.
-Ensure continuous improvement by measuring, analyzing, and controlling the improved process.
Is Motorola's approach to quality more closely aligned with TQM or ROQ? Explain.