Apply basic management terms and concepts. Directions: Read the Case For Critical Analysis "SmartStyle Salons" found at the end of Chapter 1. After reading the case, complete the following questions: 1. List the three broad management skill categories and explain which skills you think are needed most for a manager at Jamika’s level to have. 2. What positive and negative managerial characteristics does Jamika possess? 3. How do these traits help or hinder her potential to get to the top position at the Riverwood Mall Salon? 4. How do you think Jamika should have handled each of the incidents with Marianne? Holly and Carol Jean? Victoria?