Assignment:
CASE 1: MISHAP AT COCA-COLA: (sourced from the Asian Institute of Management)
You are a newly-hired supervisor at Coca-Coala Company, a garment manufacturing firm. You have previous experience as a supervisor, but in a biscuit manufacturing company. Your job as supervisor is to direct and monitor the work of 12 workers in the production of Gut, a line of shirts for teens. For the last two months at Coca-Coala you have faithfully done your duties as follows:
1. Check the attendance of your crew.
2. Ensure proper observance of breaktime.
3. Monitor all causes of downtime (work interruption).
4. Coordinate with quality section to ensure that materials and products meet quality standards.
Your crew are members of a cohesive group informally headed by Cora, a strong worker with 10 years experience and high technical expertise. She has assured you of support when you first met her and the rest of the group. Recently, however, there has been friction between you and Cora which is affecting the rest of the group.
The other day, the junior manager of quality stopped your production at midday because the threads you requisitioned from materials were not of correct color standard. The requisitioner of the thread was Cora. When you tell her of the problem, she says, That is not my fault. I asked MMD for the correct thread and this is what they gave me. You clarified this with the MMD and the staff whom Cora transacted with said she informed Cora that the color of the available thread is one shade lower than the required since the correct thread has not yet arrived. Cora inspected the thread and said that the difference is not noticeable anyway. So, she proceeded and got the thread.
More than fifty dozen shirts have been produced before Quality stepped in and halted production. Quality also thought the finished products be considered defective or spoiled. Cora insisted that this need not be done because the color difference was very slight.
After coordinating with Quality, you reached agreement for a re-work of the shirts. When you tell the group about this, Cora insists that you both talk to the manager in charge because the workers would not want to work extra hours.
Questions:
1. Apply all applicable Human Relation Theories and Management Theories in order to:
a. Motivate your subordinate (workers) to work extra hours.
b. Improve your Relationship with Cora. (Discuss her needs)
c. Improve your Management Skill