2018 Service Fundamentals
Please if you have NOT done the Certification before, don't bid. You need to know what you are doing. This is the first level of Apple certification for Service Technicians.
Apple Service Fundamentals is a 3-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices.
Successful completion of the Apple Service Fundamentals Exam 2017, fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2017 and Apple Certified iOS Technician (ACiT) 2017 certification.
Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills.
Students' knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.