Question 1. Identify and describe the American Hospital Association's four classifications of hospitals?
Question 2. One of the most important aspects of any quality improvement program is clearly signaling to everyone in the organization that quality is important.
Question 3. What are some reasons why project scheduling is not done well?
Question 4. Identify and describe the principal element of the overall layout of a hospital?
Question 5. What is the difference between the concepts of design quality and conformance quality?
Question 6. What are the main differences between facility layout for manufacturing and for retail service establishments?
Question 7. Identify and describe the trend in health care that uses electronic devices for measuring blood pressure, heart rate, and blood oxygen levels?
Question 8. Identify and describe the trend in health care that uses expert system software programs to arrive at a diagnosis?
Question 9. How does the degree of customer contact relate to the kinds of skills needed by service workers and the degree of training they require?
Question 10. What does it mean when we say that a process is capable?