Analyze the production process (es) at Fabritek. (Carefully analyze exhibit 2). Why is Arthur Moreno unhappy? Why is the Pilgrim order in trouble? What is the cause of the "sudden" increase in poor quality work? What can/should be done to get the order out? To make Moreno "happy"? Are there any ethical issues involved? What are they and why?
a. What should Frank Deere do?
b. What should Stewart Baker do?
c. What are the underlying causes of "symptom" we see at Fabritek?
d. Is this a ‘problem' that should be brought to the attention of the General Manager of Fabritek? Why?