Problem
Lee's Architect is a local architectural firm. Half a year ago, due to some disagreements in business direction, a managing director left the firm together with some senior and experienced employees. Shortly after that, the company started to receive many complaints from customers about the drop in quality of the company's work and customer service.
Task
a) Analyze the knowledge management problem of the company by considering the dimensions of knowledge.
b) Discuss three ways knowledge management systems can help prevent similar problems from happening in the future.