Case Study: Mason Williams was a truck driver for the Driving Force carrying company. His route usually entailed traveling the East Coast from Florida to New Hampshire. Mason, as do most of the drivers, travels alone in the truck. One of Williams many customers is Dried Goods Limited, a longstanding customer of Driving Force. The company has a rule that drivers are not to load or unload the transported goods. However, this rule has been honored in the breech (ignored) when it comes to Dried Goods Limited and two other companies. In the last two years, the companies have begun to expect that drivers help load and unload goods. The schedulers in the company are becoming frustrated because drivers such as Mason have been late for pickup and delivery times. Complaints are becoming more frequent and business is being lost. To complicate the problem the sales force is experiencing a request from many new companies for the “extra service” that Driving Force provides to its customers.
Analyze the facts and create a revised flow chart showing how the new process would look, you should include both flow charts for reference;
Provide an explanation of the redesign;
Create a control chart to explain, demonstrate and measure how the new process would be a success. Discussion should include critical success factors, KPI, and performance measurements;
Explain in 3-4 paragraphs the reasoning behind your choices supported by the material. Be sure to relate the material to the facts.