Analyze the customer comment card data ratings


Assignment:

Maintaining High Quality at Barbie Q and Barbie Q II

As Howard and Brianna prepare for their second restaurant, they decide to take a look at the customer comment cards they have received recently at the current Barbie Q and make sure to address any persistent quality issues at both the new and the existing restaurant. They collected the 300 most recent comment cards for analysis.

Customer Comment Card Ratings

(Sample size = 300)


Excellent

Good

Fair

Poor

Seating

80

164

28

28

Employee Friendliness

101

155

24

20

Promptness of service

90

170

14

26

Menu variety

95

143

45

17

Food quality

136

98

45

21

Atmosphere

99

118

65

18

Value for price paid

73

125

56

46






Open-ended comments on cards:

COMMENT

COMMENT

Meat is moist and tender

Long wait for service

Server was rude

Server was great!

Slow to get drink refills

Green beans too salty

Ribs were charred

Killer ribs, brisket and sides

Ribs overcooked

Not a fan of sauce choices

Ribs all different sizes

The pulled pork is great

Barbecue sauce is bland

I need a bigger chair

Barbecue sauce is too spicy

Some fat on beef brisket

Potatoes watery

Fast service

Best barbecue ever!

Great bread!

Potatoes are dry

They have really good sides

Server messed up our order

Good BBQ!

It was all tasty

I waited too long for food

Menu text size is too small

More coupons!

Very good food!

The menu is confusing

Floor was dirty

Good music playing

Very loud -especially the music!

Food was cold

Restrooms need cleaning

Entrance was crowded when we arrived

Good pork but beef is dry

Great take-out food, too!

Menu is confusing

Food seems greasy

Would come back!

Cheerful wait staff

Great service, food so-so

The buns are very fresh

Great!

Great ambiance - music especially!

Tasty sauces

Server didn't know the menu

Lighting is too bright

Would love daily specials

Nice that there is no wait for a table

Lots of options

Carry-out order pick-up area too small

BBQ on the meat was good.

Great fries

The Ribs are fantastic

Would like better kid's menu

The fixed chairs are too far from the tables

Difficult to hear the server talk

Some food was hot and some cold

Corn overcooked

Basic and fat fast food

Employee on cell phone

Limited healthy meu choices

Workers had pizza delivered

Nice flavor for the bbq beans

Food not hot

Nice selection of sauces

Need more menu items

Employees were friendly

Long wait for service

Food was cold

Server was great!

Entrance was crowded when we arrived

Green beans too salty

Great take-out food, too!

Killer ribs, brisket and sides

Food seems greasy

Not a fan of sauce choices

Cheerful wait staff

The pulled pork is great

The buns are very fresh

I need a bigger chair

Great ambiance - music especially!

Some fat on beef brisket

Server didn't know the menu

Fast service

Would love daily specials

Great bread!

Lots of options

They have really good sides

BBQ on the meat was good.

Good BBQ!

The Ribs are fantastic

I waited too long for food

The fixed chairs are too far from the tables

More coupons!

Some food was hot and some cold

The menu is confusing

Basic and fat fast food

Good music playing

Not a huge selection

Employees were friendly

Beans are tasty

Nice selection of sauces

The prices are too high

Tables are pretty beat up

There are so many sauces and they seem the same!

Just average barbecue to me

No one waited on me for a long time

Area needs more restaurants

I love the food here!

Potholes in parking lot

The chairs are uncomfortable

Open-ended comments on cards:

Address the following quality management topics:

Using at least two different quality tools, analyze the comment card data and present your conclusions.

How could the customer comment cards be more useful (be specific)?

Based on your analysis, what are the areas that the Jacksons should focus on in the current Barbie Q?

What TQM principles should the Jacksons employ to ensure high quality standards and customer satisfaction at Barbie Q I and the planned Barbie Q II?

Request for Solution File

Ask an Expert for Answer!!
Other Management: Analyze the customer comment card data ratings
Reference No:- TGS02095800

Expected delivery within 24 Hours