Question 1. Analyze the components of a strategic plan.
Question 2. Explain the relationship between an organization's process improvement plan and its strategic plan.
Question 3. Explain the value of quality in relationship to customer satisfaction.
Question 4. Explain the importance of participatory management as it relates to quality.
Question 5. Differentiate among benchmarking, reorganizing, and re-engineering.
Question 6. Explain the impact of organizational change on quality.
Question 7.Explain the importance of continuous improvement.