Assignment task: Hotel Alya, which is a 4-star hotel that has a branch in many cities. Hotel Alya has also recently changed management, from the old owner. Lately Many hotel guests also complain about the quality of services provided.
There were many complaints from hotel guests, the General Manager told the HRD Manager:
"You should start training our employees better".
Question:
Q1. You are asked to analyze the initial stages of the training process human resources, at the stage of analyzing the training needs of current underperforming employees.
Q2. How would you assess whether the problem of decreased performance is training problem?
Please answer each point carefully and do not forget to add your references