Assignment: Business Communication
As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.
In your paper,
• Describe how you would address this situation.
• Explain how you would approach your employee.
• Identify how you would satisfy the situation with the angry customer.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.