Read and carefully consider the scenario in the Assessment 3 Scenario document, before beginning on the deliverable for this assessment.
Research and consider reactions to similar incidents to envision possible reactions to this incident. It is likely to receive commentary in the press; with that, passengers or others may choose to comment. While it is not known currently whether the public is aware of the situation, it will be necessary to proactively determine an approach.
Think carefully about the impact of any selected action on the company, the industry, and, of course, the individuals involved. Also, think about any repercussions that may result from the disclosure and the communication approach you select.
Deliverable
After reading and considering the Assessment 3 Scenario document, complete the following:
Write an analysis in which you complete the following:
Analyze alternative strategies to address a crisis.?
ASSESSMENT 3 SCENARIO
You have just been informed that the captain of one of your aircraft became unconscious as the airplane was about to land; the co-pilot took over and landed the craft safely. Upon landing, the aircraft was met by an ambulance, and the unconscious captain was taken to the hospital. Within an hour, you learn that the captain suffered a heart attack and is in critical condition.
The passengers did not know of the captain's collapse or that anything was amiss at the time. Fortunately, everyone is safe. The station manager who reported the situation to you believes that the passengers all left the airport terminal without talking to the press, but he is not certain that is the case. He is now asking how to handle the situation, suspecting that passengers may talk to the press soon.
You know that a report must be made to the FAA within 24 hours and that this information will become public, even if it is not already.
The concern is how this situation will impact public opinion toward your airline. You wonder: Will people be afraid that you have an aging workforce and that they are not safe? Will potential customers think that this problem could reflect on your airline in other ways, putting maintenance and overall safety into question? In short, will this situation have a negative effect on sales and, thus, profitability?
You, the president, must decide how to handle this situation.
You might choose, for example, not to comment at all and hope that the situation is never revealed. Or you might prepare a fast press release for immediate release, stating that the captain was taken to the hospital but that the plane landed safely, offering no other details. On the other hand, you might prepare a full press release with all details of the incident. Or you might send the CEO on a quick business trip, so that you can claim that no comment is available until the CEO returns, in hopes that the situation will calm down on its own. You might even try to put a positive spin on all of this and create a press release that focuses on the heroic efforts of the first officer who landed the plane.