Analysis of customer complaints at an e-commerce retailer, Supply Chain Management

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Analysis of customer complaints at an e-commerce retailer

Analysis of customer complaints at an e-commerce retailer revealed the following: Billing errors 537 Shipping errors 2,460 Electronic charge errors 650 Shipping delays 5,372 Packing errors 752 Construct a Pareto diagram and discuss the conclusions you may draw from it. All working must be shown including formula used.

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Supply Chain Management: Analysis of customer complaints at an e-commerce retailer

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Supply Chain Management: Analysis of customer complaints at an e-commerce retailer

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